Heavers of Bridport Ltd is a proud member of the respected Network VEKA standards organisation which allows homeowners to immediately tell the craftsmen from the cowboys.
Network VEKA was formed in 1996 when some of VEKA’s best window suppliers came together to raise standards within the double glazing industry. Double glazing often used to be associated with pushy salespeople and shoddy workmanship.
These forward-thinking companies, with VEKA’s help, formed an organisation which aimed to ensure that customers were treated with the respect and professionalism they deserve. Network VEKA strictly polices itself in order to offer consistently high standards. All prospective members are thoroughly vetted before they are allowed to join and once accepted, companies are frequently audited to ensure they maintain the expected level of customer service.
Thanks to these measures, our research shows that on average Network VEKA members achieve around a 98% customer satisfaction rating, compared to the industry’s average of just 83%.
As a member of Network VEKA, Heavers complies with a ten point customer charter which guarantees levels of service and quality of products. Our association with this nationwide professional network means that we can offer personal, local service supported by national strength.
So confident is Network VEKA in the quality of its members’ work that we are able to offer its industry-leading ten year insurance-backed guarantee, which safeguards your investment and offers the peace of mind you seek when choosing home improvements. Our sales surveyors have complete in-depth knowledge of the products and installation process and will be more than happy to advise you on anything from technical design and planning, to which styles of window, door or conservatory would best suit your property.
Heavers of Bridport Ltd is the only company in Southern Britain to have won the Network VEKA Regional Customer Satisfaction Award fifteen times in succession and is also a member of the organisation’s exclusive 100% Club for those attaining over 99% Customer Satisfaction for a whole year.